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Wednesday, February 17, 2010

Too Fat To Fly


Kevin Smith -- Southwest Thinks I'm Fat
by TMZ Staff

Kevin Smith was thrown off a Southwest Airlines flight yesterday for being a "safety risk" -- a polite way of saying he was deemed too fat to fly.

Smith was flying from Oakland to Burbank and was, according to his own tweets, already seated and ready to go when a Southwest attendant named Suzanne "told me Captain Leysath deemed me a 'safety risk.'"

He flew into Oakland on a SW flight, and tweeted later (along with the photo on the right) that he eventually flew out on one as well.

Smith also received a $100 voucher for his trouble and a few apologetic tweets from SWA, but based on the number of four-letter words used on Smith's Twitter page ... we don't think the apology was accepted.

UPDATE: Southwest Responds Below

As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call last night and another call this afternoon (2/14). Since the situation has received a lot of public attention, we'd like to take the opportunity to address a few of the specifics here as well.

Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank – as he's been known to do when traveling on Southwest. He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single seat available for him to occupy. Our pilots are responsible for the Safety and comfort of all Customers on the aircraft and therefore, made the determination that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience.

You've read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers who cannot fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) which is greater than any revenue made (policy is available at www.southwest.com). The spirit of this policy is based solely on Customer comfort and Safety.

I know Kevin Smith is quite portly but I didn't know he was two seats on a plane fat. I honestly didn't figure he was any bigger than me and while I'm certainly not uber comfortable on most flights, I can easily fit in the seat. Honestly my height makes air travel more uncomfortable than my weight. I'm pretty surprised Southwest pulled the trigger on this deal. they should have known Kevin Smith would rip them to shreds on his blog. They should have just wedged his ass in and headed out. It's a short flight anyway. I'm guessing the pilot probably just hated his movies.

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